Terms & Conditions WMF Machine Sales

Updated: 1st December 2023

BASICS CONDITIONS OF 'SALES WMF MACHINE TO END USERS'
The sale of WMF Machines to end users is based on the following Terms:

The site preparation work like electrical power supply, water inlet, and drainage is organized by the BUYER based on proper site preparation instructions by RICMAS.
Before delivery/installation of the WMF Coffee Machine, RICMAS will conduct a site visit to ensure the machine can be installed professionally.
RICMAS does not perform any electrical, carpentry, or plumbing work to enable the installation of the machine.
The Machine is delivered, installed, tested, and commissioned. The beverage setting is done according to the customer’s requirement after installation.
Product training is performed on the operation and cleaning of the machine.
Every WMF Coffee Machine comes with a 12-month warranty. The Warranty does not include any regular servicing / Maintenance of the machine. On the customer's request, we can offer a Service Maintenance Pack.

DELIVERY OF WMF MACHINES SOLD TO END USERS
Every WMF Coffee Machine is delivered in the original box as supplied by the manufacturer complete with Installation Material and Operator's Manuals. The outer transport Carton is removed prior to delivery. Disposal or Safekeeping of packing material is the BUYER's responsibility.

DEMONSTRATION AND SET-UP OF WMF MACHINES SOLD TO END USERS
Every WMF Machine sold to an End user comes with one Training Session on Usage, Cleaning, and Operation of the machine. Product setting is done according to the customer's requirement. Once installation and Training are completed, an Installation Completion Form has to be signed by the BUYER to certify Installation, Training, and Beverage Setting. Once the Form has been signed an Installation is completed.

SALES OF WMF MACHINE TO DEALERS (LOCAL AND OVERSEAS)
WMF Machines sold to Dealers are based on EX WORK RICMAS Facility German Centre. No delivery to the Dealer's place or his customer shall be made. The machine is supplied in the original box as supplied by the manufacturer. No local power plugs shall be supplied with the machine. It is the Dealer's responsibility to make the power plug fit at the site. For Singapore based Dealers no machine setting shall be done.
Machines sold with a Singapore Custom export permit are sold "as is", meaning we supply the machine as we receive it from the manufacturer without opening the box.